Reference

Terms and Conditions for Jita Wine

These terms set out how your Jita Wine account works — what we expect from you, what you can expect from us, and how your wallet activity through bKash, Nagad, and Rocket is handled.

Account EligibilityWallet & Payment RulesAccount SecuritybKash · Nagad · RocketRegional Access
Jita Wine Terms and Conditions for Jita Wine
ACCOUNT SECURITY STANDARDS

How We Protect Your Account

Account security at Jita Wine is tied directly to your wallet registration. When you log in from a new device, an OTP is sent to your registered mobile number — the same one linked to your bKash, Nagad, or Rocket wallet. That two-step check stops unauthorised access even if your password is compromised. Keep your registered number active and accurate.

OTP Verification

Every new device login triggers a one-time code to your registered mobile number. Approve it or the session is blocked automatically.

Wallet Identity Match

Your account name must match your wallet holder name. Mismatches are flagged and held for manual review before any funds move.

Data Retention

We keep transaction and account records as required by our operating obligations. You can request a summary of your data by contacting support directly.

Change Requests

To update your registered number or wallet details, contact support with identity confirmation. We do not accept changes through chat alone.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear — a wallet restriction, an account suspension, or a question about your eligibility — contact us directly. Our Bangladesh support team handles account and policy queries. Response times vary; for urgent wallet issues, live chat is the fastest route.

Live Chat Start a chat from your account dashboard for account-specific queries, including wallet verification and terms questions.
Email Support Send detailed policy or account questions to our support address. Include your registered bKash, Nagad or Rocket number for faster handling.
Help Centre Our help centre covers common terms queries — account limits, wallet rules, and what happens when access is restricted in your region.

Common Questions About Our Terms

These questions come up often when people are reading through the terms for the first time. If yours is not here, contact support and we will clarify.

No. Your deposit wallet must be registered in your own name. Funds sent from a third-party bKash, Nagad, or Rocket number will be held until ownership is confirmed.

Duplicate accounts violate these terms. Both accounts may be suspended and wallet balances held pending a review. Only one account per person is allowed.

Access depends on your local law and whether your region is currently supported. These terms govern your use wherever you access from, but availability is region-specific.

The version on this page is always the current one. Continued use of your account after an update means you accept the revised terms. Check this page periodically.

Yes. Contact our support team with your account details and they will provide a summary of the data we hold, in line with our retention obligations.

Using someone else's wallet, opening duplicate accounts, or providing false identity details during wallet verification are the most common grounds for account review or closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.